Terms and Conditions

About these terms

Effective date: [EFFECTIVE DATE]

These terms apply when you use rimefox.com, the Rimefox dashboard and editor, Rimefox AI and the hosting of websites built with Rimefox (together, “the service”).

The service is provided by [COMPANY LEGAL NAME], [REGISTERED ADDRESS], company registration number [COMPANY REGISTRATION NUMBER], VAT number [VAT NUMBER] (“Rimefox”, “we”). Legal notices go to [CONTACT E-MAIL FOR LEGAL NOTICES].

By creating an account or using the service you accept these terms. Our Privacy Policy and Refund Policy are part of them.

The service

Rimefox hosts your website and gives you the tools to build and run it: the visual editor, templates, Rimefox AI, hosting with HTTPS, and automatic backups. On the Store, Business and Enterprise plans a website can also sell online.

Websites built with Rimefox run only on Rimefox hosting. You personalize them visually, with Rimefox AI or with the built-in integrations. You cannot install plugins, edit source code or add custom scripts, and we do not provide the source code of the service.

Products, orders, customers, reports and contacts can be exported as CSV or Excel. A whole website cannot be exported as code.

Your account

To create an account you give your name, e-mail address and a password. Keep your sign-in details safe. You can turn on two-step verification and see and sign out the devices signed in to your account.

You are responsible for what happens under your account, including the actions of team members you invite. Team members get a role (owner, administrator, editor or viewer; on store plans also store roles) that decides what they can do.

[CONFIRM: MINIMUM AGE, AND WHETHER ACCOUNTS ARE OPEN TO CONSUMERS OR ONLY TO BUSINESSES]

Plans and limits

The plans are Free, Site, Store, Business and Enterprise. The current prices, in euros, and what each plan includes are on our pricing page. Taxes may apply depending on where your business is. Paid yearly, every paid plan costs half its monthly price.

Every account starts on the Free plan, without payment details. You choose or change your plan under Plan & usage in your dashboard.

Each plan sets limits, among them the number of websites, team members, storage (Free 500 MB, Site 5 GB, Store 25 GB, Business 100 GB, Enterprise 500 GB) and products (Store 500, Business 5,000, Enterprise 50,000).

If you go over a storage or product limit, nothing is deleted, unpublished or switched off. Your websites stay live and editable. Only new uploads or new products are refused until you are back under the limit or on a larger plan.

Billing, renewals and plan changes

Paid plans are billed monthly or yearly through our payment processor, Paddle (or Freemius where we offer it). You enter your payment details in the processor’s checkout. Receipts come from the processor, and your invoices are available in your dashboard. [CONFIRM: WHETHER THE PAYMENT PROCESSOR ACTS AS MERCHANT OF RECORD / RESELLER]

Your plan renews automatically at the end of each billing period until you cancel. [CONFIRM: RENEWAL NOTICE AND PRICE-CHANGE NOTICE]

• Upgrades take effect at once. You see the prorated amount before you confirm, and if the payment is declined your plan stays as it was.
• Downgrades take effect at the end of the period you have paid for; you keep your current plan until then.
• You can cancel at any time. Your plan stays until the end of the paid period, and you can undo the cancellation before then.
• If a renewal payment fails, you keep your plan for a grace period (14 days by default) while the payment is retried. After that your account falls back to its earlier plan or the Free plan, and the plan returns when the payment is recovered.
• A chargeback ends the paid plan at once.

Refunds are covered by our Refund Policy.

Moving to a smaller plan

Nothing is deleted when you move to a smaller plan. On a plan without selling, your store closes to new orders and your products stop being offered for sale, but your products, settings, orders and customers stay, and past buyers can still sign in to see their orders. Moving back to Store or Business opens the store as it was.

The Free plan does not connect a new domain; a domain that is already connected stays connected. Websites on the Free plan show a small “Made with Rimefox” badge.

Rimefox AI

Every plan includes Rimefox AI, with no monthly allowance. To keep it fast and reliable for everyone, we may briefly slow the AI requests of an account whose use is far beyond normal; you can keep working by hand at any time.

A request can be up to 50,000 characters, and you can attach photos and screenshots. You can watch every step, stop a run at any time and undo any change it made.

Rimefox AI changes your website’s draft, not your published website, and it cannot reach payments, orders, customers or publishing. You decide what to publish and you are responsible for checking the result first.

Rimefox AI uses third-party AI processing services. Our Privacy Policy explains what is sent to them.

Your content

You keep all rights to the content you put on Rimefox: text, images, videos, files, products and data. You give us the permission we need to store, copy, process, display and publish that content to provide the service to you, and nothing more.

You confirm that you have the rights to the content you upload and publish, and that it does not break the law or anyone else’s rights.

Photos in templates come from a licensed library; when you create a website from a template, the photos are copied into that website’s media library. [CONFIRM: LICENCE TERMS FOR TEMPLATE PHOTOS AND STOCK PHOTOS IMPORTED THROUGH THE EDITOR]

Your website’s own legal texts (for example its privacy policy, terms, shipping and returns information) are yours to write. The service gives you the tools to publish them; it does not write them for you.

Your store and your customers

Rimefox never takes payments on your behalf. Your customers pay you directly: by bank transfer, cash on delivery or pay on pickup, or by card through your own payment provider account. Rimefox takes no commission on your sales; your provider’s own fees still apply.

You are the seller. You are responsible for your products, prices, taxes, deliveries, returns and refunds, and for the rights your customers have under the law.

Your shoppers and visitors see your brand, not Rimefox: your website and checkout run on your website’s own address.

For the personal data of your shoppers and visitors, you are the controller and Rimefox processes it on your behalf, only to provide the service. [CONFIRM: DATA PROCESSING AGREEMENT (ART. 28 GDPR) AS AN ANNEX TO THESE TERMS, WITH THE LIST OF SUB-PROCESSORS]

Business email

You can add mailboxes at your own domain to any plan: 10 GB for €2 or 20 GB for €4 per mailbox per month. Mailboxes are provided with a third-party e-mail provider. [CONFIRM: HOW MAILBOXES ARE BILLED]

• Messages can be up to 35 MB each, attachments included.
• Each mailbox can send up to 500 messages a day; a message to two people counts as two.
• Mailboxes are for business correspondence only, not newsletters or bulk mail.
• A full mailbox can still send, but new mail to it is returned to the sender.

Acceptable use

Do not use the service to:

• publish or sell anything illegal, or content that infringes the rights of others;
• send spam or bulk mail from mailboxes, or e-mail people who have not agreed to receive it;
• attack, probe, overload or get around the security of the service, other websites or other accounts;
• access data or accounts that are not yours.

[CONFIRM: LIST OF PROHIBITED CONTENT AND BUSINESSES, AND THE SUSPENSION PROCESS]

Service changes and availability

We maintain and update the platform for you: hosting, HTTPS certificates, backups and platform updates are included in every plan. Released updates are listed in our changelog.

We work to keep the service running and your data safe, but we cannot promise that it will always be available or free of errors. [CONFIRM: SERVICE PROVIDED “AS IS” WORDING AND ANY STATUTORY EXCEPTIONS]

We may change or remove features. [CONFIRM: NOTICE PERIOD FOR MATERIAL CHANGES]

Ending the service and deleting data

You can cancel a paid plan at any time in your dashboard. You can delete a website from your dashboard; it can be restored for 30 days, after which it is permanently purged. Orders and the financial records that go with them are kept for accounting.

To delete your whole account, write to [CONTACT E-MAIL FOR LEGAL NOTICES]. When an account is deleted, its websites, content, files and team are removed. A user that is still named in a record we must keep is anonymized so it can never sign in again.

We may suspend or close an account that breaks these terms. [CONFIRM: GROUNDS, NOTICE AND APPEAL FOR SUSPENSION OR TERMINATION]

Liability, governing law and changes

[CONFIRM: LIMITATION OF LIABILITY AND INDEMNITY, INCLUDING CONSUMER LAW EXCEPTIONS]

These terms are governed by [GOVERNING LAW AND COURTS].

We may update these terms. The effective date at the top shows the current version. [CONFIRM: HOW AND HOW FAR IN ADVANCE CUSTOMERS ARE TOLD OF CHANGES]