Refund Policy

Scope

Effective date: [EFFECTIVE DATE]

This policy covers payments for Rimefox plans and add-ons made to [COMPANY LEGAL NAME]. It does not cover purchases from stores built with Rimefox: those payments go directly to the store, so please contact the store for a refund.

The Free plan

Every account starts on the Free plan, without payment details. Nothing is charged, so there is nothing to refund.

How plans are billed

Paid plans are billed monthly or yearly, in euros, through our payment processor Paddle (or Freemius where we offer it). Taxes may apply depending on where your business is. Receipts come from the processor, and your invoices are available under Plan & usage in your dashboard.

[CONFIRM: WHETHER THE PAYMENT PROCESSOR IS THE MERCHANT OF RECORD AND HANDLES REFUND REQUESTS DIRECTLY]

Free trials

Our plans do not currently include a free trial. If we offer one, its length is shown before you buy, and you are not charged until it ends. [CONFIRM: TRIAL OFFER, IF ANY]

Cancelling

You can cancel a paid plan at any time under Plan & usage. You keep the plan until the end of the period you have paid for and you are not charged again. You can undo the cancellation before the period ends.

[CONFIRM: WHETHER UNUSED TIME AFTER A CANCELLATION IS REFUNDED]

Requesting a refund

[CONFIRM: REFUND WINDOW AND CONDITIONS]

To ask for a refund, write to [CONTACT E-MAIL FOR BILLING] with your account e-mail and the invoice concerned.

A refund can cover the whole payment or part of it. It is made through the payment processor that took the payment. [CONFIRM: REFUNDS GO BACK TO THE ORIGINAL PAYMENT METHOD, AND THE TIME TO ARRIVE]

EU right of withdrawal

[CONFIRM: WHETHER CONSUMERS HAVE A 14-DAY RIGHT OF WITHDRAWAL, AND HOW IT APPLIES WHEN THE SERVICE STARTS AT ONCE]

Upgrades

An upgrade takes effect at once. Before you confirm, you see the prorated amount for the rest of the current period. If the price changes before you confirm, the upgrade is stopped and shown again; if the payment is declined, your plan stays as it was.

Downgrades

A downgrade is not charged. You keep the plan you paid for until the end of the current period, and the smaller plan starts then. Nothing is deleted when you move to a smaller plan.

[CONFIRM: NO REFUND OF THE PRICE DIFFERENCE ON A DOWNGRADE]

Failed payments

If a renewal payment fails, you keep your plan for a grace period (14 days by default) while the payment is retried. After that your account falls back to its earlier plan or the Free plan. When the payment is recovered, your plan returns.

Duplicate payments

If a second paid plan is bought for the same account, it is flagged for our team to refund or cancel.

Chargebacks

If you dispute a payment with your bank, the payment is marked as disputed and the paid plan ends at once. Please contact us first so we can help.

Business email mailboxes

[CONFIRM: HOW MAILBOX CHARGES ARE BILLED, CANCELLED AND REFUNDED]

Contact

Questions about a charge or an invoice: [CONTACT E-MAIL FOR BILLING]. [COMPANY LEGAL NAME], [REGISTERED ADDRESS].